Training Opportunities

You are the general manager of an independently owned restaurant, with four other members of the leadership team: Mark Tanner – Owner William “Chef Billy” Chen – Chef Vincent “Vince” Roma – Assistant Manager/Dining Room Supervisor Janie Smithfield – Lead Bartender A situation arose that required you to be away from the office for four days due to a serious personal emergency. The assistant manager was there in your absence. You checked on him once during your time away, but otherwise you did not receive any notice that there were concerns or incidents needing your immediate attention. You return to the restaurant at 9:07 a.m. on Saturday the 15th, which is almost an hour prior to the opening of the restaurant for the day. Chef Billy and a few members of the kitchen crew are already there busily preparing for the day. Lunch will soon start and you know things are going to be busy tonight. You have a shrimp promotion starting that has been very popular in the past. You arrive at your office and go through your phone messages, e-mails, and notes that have been left for you. After discarding the junk mail, spam, and unimportant messages, you have several forms of correspondence remaining. Follow the directions below in order to complete the assignment:  Refer to the “Inbox Assignment Messages” that have been left for you. In a 750-1,000 word paper, respond to the set of items listed below by creating a narrative timeline of your priorities. Describe how the priorities will be handled. Which situations will you address today (right away versus later in the day)? What are the priorities to save for another time? State reasons to justify your decisions. Include your potential responses to the affected guests, personnel, and leadership team that address questions, concerns, or occurrences. Responses should satisfy the interests of all stakeholders. Describe any training opportunities for your team. What proactive measures will you put into place in case there are any future occurrences?

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