Total Quality Management Project
A Personal TQM Project (one week) TQM project. Create the items that you will track and follow them over a ONE week process. The project should include the following: 1. A student analysis, backed up by the use of at least ONE of the following: the check sheet, a scatter diagram, Histogram, or a Pareto chart. 2. Students are encouraged to assess their strengths and weaknesses and to drop and add items that may be too easy or too impossible to attain. However they are required to continue to track a minimum of ONE and a maximum of FOUR goals. 3.Some students are very wary of revealing their defects to others, or discussing how they are doing except in very general terms. Others are more open to the process, and often get significant help from their peers in reaching or exceeding their goals. Select something generic that you can feel good about. For example, push-ups, sit-ups, yoga exercises, walking, riding a bicycle, ect. 4.The personal quality project can help you to understand how difficult it is for managers to plot data systematically, take corrective action based on facts, or break “bad habits” of producing defective parts. Thus, personal goals, such as “getting to class on time” can be related to “getting to work on time” or delivering the customer’s order on time. “Zero Defects” on the next exam can be as difficult as “Zero Defects” in the factory. “Casting Out Fear” may be illustrated if the professor assigns grades for this project based on whether the students write excellent reports that are well-documented and analyzed, not on whether their defect totals went down a certain amount over the 1 week process, or whether students were pleased or angry with their own results. This can be related to the workplace idea that managers don’t fire employees for producing a defective item if it is beyond their control. 5.Summarize your work in a 4 paragraph synopsis. One suggestion for this summary is as follows: What did I choose as my criteria and why? How did my goals and objectives I selected work, did I have to drop one and add another, and did they help me meet my overall purpose? How has this project helped me to understand TQM better? How hard was this project on a scale of 1 to 10? Was it an easy, if so why, if not, why not)?
