Performance Improvement Case
Review the concept of “Six Sigma” in Chapters 9, 10, 12 and 14 of the Managing for Quality and Performance Excellence text. Prepare and submit a 4-page (minimum) paper. Assume that your senior manager tasked you to investigate Six Sigma — what is it? Why do it? Write a summary (1-2 pages) for your manager. Be professional, clear, and concise. Then do some research on Six Sigma (textbook, library, or internet). What is a Six Sigma Black Belt? A Green Belt? How would you get certified as a Black Belt or Green Belt? Who performs the certification? What knowledge, skills, and experience are required? (1-2 pages) Finally, interview a Six Sigma Black Belt or Green Belt and ask them about the value of the certification to the person and to the organization. If a Black Belt or Green Belt is not available to you, do some research (textbook or on-line) to see what role a Black Belt or Green Belt has or might play in an organization that values quality management. (1 page) Submission To submit your assignment, select Submit Assignment, follow prompts to upload your work, add any comments for your instructor in the comments box (optional), and then click Submit Assignment.