Critical Decision Making For Providers

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Critical Decision Making For Providers

Critical Decision Making For Providers

AMP-450V Module 4 Critical Decision Making for Providers

Leadership and Vocation – Performance Improvement and Professional Education

Grand Canyon University

Visit the Allied Health Community media ( to see the scenario “Critical Decision Making for Providers.”


Describe the incident involving Mike, the lab worker, in 750-1,200 word paper and respond to the following questions:
1.What were the ramifications of failing to report?
2.How did his decision affect patient safety, the danger of lawsuit, the quality metrics of the organization, and the burden of other hospital departments?
3.As Mike’s boss, how would you handle the situation with him and ensure that other employees don’t make the same mistakes?
This assignment requires minimum of three academic references from reliable sources
Prepare this assignment according to the APA guidelines contained in the Student Success Center’s APA Style Guide. 
It is not necessary to submit an abstract.
The healthcare system is becoming more complicated, which means that the responsibilities of numerous healthcare workers, such as nurses and other specialists, are expanding. 
As result, healthcare workers must develop critical decision-making abilities that allow them to critically evaluate clinical processes and make sensible conclusions. 
In traditional healthcare system, healthcare practitioners are typically expected to follow procedures and obey orders from supervisors, managers, and department heads without inquiry (Lunney, 2009). 
Clinical decision-making and problem-solving are required in today’s medical practice, and clinicians and other practitioners should use critical thinking to objectively assess all activities and procedures in order to make sound decisions. 
By examining case scenario featuring Mike, lab worker in healthcare facility, this research examines decision-making in critical situations in healthcare settings.


Mike, the lab technician in the healthcare center, is reportedly late for work due to an accident he encountered on his way there
He noticed spill on the floor in one of the facility’s lobbies shortly after arriving at work. 
He was torn between reporting and addressing the spills and rushing to his boss at the workplace, after his supervisor had already told him that he risked losing his job due to his constant lateness. 
As the primary breadwinner in his household, he desperately needed the work to support his wife and newborn child. 
Slowing down to deal with the spills would almost certainly result in him being late for work, putting him at risk of being fired. 
He further claims that cleaning up the spill is not in his job description and that it would be cleaned nonetheless.


Failure to notify and address the leak could have number of consequences. 
Spills on floors are significant risk factors for falls, which can result in serious injuries and even death for patients and hospital workers (CDC, 2012). 
In the event that member of staff is hurt after falling, this could result in increased healthcare expenditures as result of extended hospital stays, paying for damages arising from the negligent act, and lower hospital productivity. 
Additionally, it could result in decrease in the clients’ confidence and faith in the healthcare facility’s capacity to provide their healthcare needs (CDC, 2012). 
Mikes’ inability to notify the spill resulted in patient collapsing in the lobby. 
As result of the incident, the patient broke his hip, causing severe pain and requiring admittance to the facility. 
The patient was dissatisfied with the hospital’s lack of adequate safety measures to prevent such tragedies. 
Mike, the lab technician, was also plagued with guilt and was undecided on whether or not to confess to his supervisor about his failure to report the spill when he first observed it earlier in the morning.


As result of Mike’s refusal to report, the organization was unable to offer safe environment for patients and personnel, which resulted in variety of consequences. 
Because of the spills on the floor, the patients’ safety in the hospital was jeopardized because they were at risk of falling. 
One of the patients in this case fell and shattered his hip. 
As result, the healthcare facility faced the possibility of being sued for damages related to the patient’s injuries incurred during the fall. 
In addition, the injured patient’s shattered hip necessitated expert treatment. 
As result of the failure to report, the burden in other hospital departments dealing with fractures rose, including radiological diagnostics, surgical operations, and anesthetic departments, as well as departments caring for patients before and after surgical operations. 
In addition, failing to respond to the spill put members of the healthcare facility’s employees at risk of falling, resulting in crippling injuries and limiting their capacity to function successfully. 
This could lead to missed work days, decreased productivity, costly worker compensation claims, and staff that is unable to meet the needs of patients (CDC, 2012).


To avoid such problem from arising in the workplace, it is vital for manager to foster an environment that encourages critical thinking among healthcare workers. 
favorable environment allows employees to have adequate time for deep reflection, provides sense of security that they can learn from their mistakes without fear of repercussions, and encourages every employee in the organization to ask questions and consider various perspectives before arriving at solution to given problem (Karen Peggy, 2014). 
In this instance, it’s critical to foster an open communication culture that views the health and safety of patients and other employees as joint and shared responsibility of everyone in the organization. 
It is also critical to deliver well-written cleaning programs to all members of the organization’s workforce. 
The program should include information on how to contact the housekeeping department in an emergency, as well as when and how to employ wet floor signs and appropriate obstacles (CDC, 2012).


The Centers for Disease Control and Prevention (CDC) is federal agency that works to prevent disease (2012). 
Healthcare personnel should be aware of how to avoid slipping, tripping, and falling. 
The document can be found at
Peggy, W., and Karen, L. (2014). 
The potential for strategic management simulations in the development of critical thinking abilities in undergraduate nursing students. 
155-164 in Journal of Nursing Education and Practice, 4(9).
M. Lunney, M. Lunney, M. Lunney, M. Lunney, M. Lunney, M. Lunney, M. Lunney 
Nanda International, Aimes, IA.
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