A. Complete this email assignment: 1. Review the “Manager’s Toolkit 5.3” (attached) feature in Baldwin et al. (2013), the “Email: Before you Hit ‘Send’” video: https://www.youtube.com/watch?v=fq5ahx7kyQI 2. Select 5 emails of a professional nature from the “sent” folder in your email. 3. Identify which recommendations in the “Manager’s Toolkit 5.3” feature, if any, your selected emails violate. 4. Suggest improvements you could make to your emails. 5. Explain whether or not companies should be concerned about people sending personal emails at work and whether or not doing so has a cost to the company. 6. Explain the issues with non-verbal communication that may be affected by sending out “informal” emails that include grammar errors, missed capital letters, and email shorthand. B. Complete this Video Reflection and Reaction assignment: 1. Review the “Your Body Language Shapes Who You Are” video: https://www.youtube.com/watch?v=Ks-_Mh1QhMc&t=296s 2. Describe how a physician should handle his/her body language when discussing a patient’s condition. 3. Describe how your body language may change in your discussions with patients if you are rushed to deal with other responsibilities.