Civility in the Workplace

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Civility in the Workplace

Civility in the Workplace

Complete the Clark Workplace Civility Index Assessment (Links to an external site.)Links to an external site..

After you are finished, read the assigned article:

Lachman, V. D. (2015). Ethical issues in the disruptive behaviors of incivility, bullying, and horizontal/lateral violence. Urologic Nursing, 35(1), 39-42. Retrieved from (Links to an external site.)Links to an external site.

Next watch the video by clicking on the link below.

Video (Links to an external site.)Links to an external site.

Transcript (Links to an external site.)Links to an external site.

Reflect on what you observed in the video as you answer the following:

Based on what you observed, what leadership skills should you, as Masaya’s preceptor, model for your fellow coworkers to promote his acceptance into the work-group or team.

Does incivility seem to be an issue in the scenario?

Describe any common themes you discovered among the article, the video and the Civility Index

Share how you may improve your score on the index based on what you have read.

Civility and respect are essential not only in the job, but in most, if not all, facets of our daily life. 
But how many of us genuinely know what these words mean? 
Don’t be concerned; you’re not alone. 
These are difficult terms to define. 
However, before we discuss their significance in the workplace, it is necessary to understand what each of these words means.


Merriam Webster defines civility as “civilized conduct (especially: courtesy or politeness) or courteous act or phrase.” 
Workplace civility is defined by researcher and author Lars Andersson as “behaviors that help to retain the standards for mutual respect in the workplace; civility demonstrates concern for others.” 
While respect is defined as deep appreciation for someone or something aroused by their abilities, traits, or achievements; or proper regard for other people’s feelings, wants, rights, or traditions. 
Respect can be demonstrated by being polite and kind.




Civility and respect can be found in workplace where employees are courteous and considerate in their dealings with one another, as well as with customers, clients, and the general public. 
Respect and civility are built on esteeming, caring for, and considering others, as well as honoring their dignity.




courteous and respectful workplace is associated with higher job satisfaction, sense of fairness, and more favorable overall environment. 
It has also been linked to increased morale and teamwork, as well as enhanced supervisor-staff relationships. 
Furthermore, employees are more committed in personal growth and actively participate in problem-solving. 
Sick leave and attrition are lower in civil and respectful workplace. 
Organizations that value civility and respect foster pleasant environment characterised by high spirits and job satisfaction, as well as enhanced favorable client and customer relationships.




When there is lack of civility and respect in the workplace, the consequences can be detrimental to the firm and its employees. 
Emotional weariness, health issues, job withdrawal, and greater conflict are all possible outcomes. 
There are also more complaints and legal threats. 
Bullying is one of the most extreme forms of disrespectful behavior. 
Workplace bullying has been linked to melancholy, burnout, anxiety, and hostility, as well as an increase in physical complaints and musculoskeletal health issues. 
Bullying impacts not only those who are directly involved, but also those who see or are in close proximity to it. 
Many jurisdictions now have or are contemplating legislation to regulate such behaviors, and untreated bullying can have far-reaching effects for businesses.


An organization that values civility and respect would be able to state that: people treat each other with respect and consideration in the workplace; the organization effectively handles conflicts between stakeholders (workers, customers, clients, the public, suppliers, and so on); workers from all backgrounds are treated fairly in our workplace; and the organization has effective ways of dealing with inappropriate behavior by customers or clients.




It is critical to foster culture of civility and respect inside an organization. 
This entails demonstrating and enforcing appropriate communication and behavior within the organization. 
When problems develop, such as rude or uncivil behavior, they should be addressed in timely and effective manner. 
When it comes to communication, it’s critical that every written and spoken contact is courteous and respectful, uses non-discriminatory and inclusive language, and maintains confidentiality and personal information.


Training in how to properly manage interpersonal conflict, including mood and even rage management, is crucial part of preserving workplace civility and respect. 
Specific training should be provided for people who are most likely to encounter challenging behavior at work, such as from disgruntled customers. 
It is also critical to provide training on diversity and inclusion.




Workplace regulations can incorporate civility and respect. 
All workplace policies should be written in nondiscriminatory and inclusive tone. 
There should be clear rules on what is expected of appropriate behavior, as well as clear repercussions for wrong behavior. 
When new employees are hired, they should be briefed on organizational policies, and essential messaging should be reinforced throughout the business. 
When events occur, there should be precise method to follow.




Even if your organization has strong culture of civility and respect, disagreements can happen. 
When people are agitated, they are more inclined to speak rashly – and when they are on the receiving end of someone’s rage, they are more likely to act defensively. 
It is critical to have policies in place to manage disputes before they occur, so that people leaders and/or human resources are prepared. 
People leaders, as well as workers, should be taught in conflict resolution so that they have the skills and methods to negotiate challenging circumstances. 
This increases the possibility that issues will be resolved in timely manner when they do arise.


It is also critical to address diversity and inclusion in the workplace, in terms of both training and policies, to guarantee that all employees are treated fairly and with integrity. 
Consider which groups are most likely to face workplace discrimination and provide targeted assistance to those employees. 
For example, it is critical to incorporate diversity and inclusion training for employee groups from marginalized or vulnerable groups, such as members of visible ethnic or cultural minorities and LGBTQ+ individuals.
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